Location
Enfield

Hours
Full Time

Salary
£34,416 Per Annum

About the Role
We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do, by empowering our people to collaborate, think innovatively, make decisions and find solutions. As an Assessment Officer, you will be responsible for delivering effective, proactive, customer-focused collection services. You will work in line with national and corporate policies, procedures, and statutory legislation, understanding and responding to customer needs while presenting a positive and professional image. Responsibilities include assisting in the delivery and completion of income collection-related work and encouraging customers to utilize the Council’s website as a knowledge base and customer portal for financial, income, and debt inquiries.

Experience
Experience and a successful track record of providing income collection services, including recovery of income collection, changes in circumstance, and other inquiries within an income collection-related environment delivering high-quality services.

About you
You should value collaboration, openness, honesty, and respect, and take responsibility while listening and learning. If you share these values, we would love to hear from you.

Qualifications
No specific qualifications are mentioned, but relevant experience in income collection is essential.