Location
Holmes Road Depot, NW5 3AP, Camden

Hours
Full Time - 36 hours per week

Salary
£52,205 - £59,484

Contract Type
12 Months (Fixed Term)

About the Role
The Awaab's Compliance and Escalation Manager will support Camden’s Awaab’s Compliance function by providing day-to-day management of escalated, complex and higher-risk cases that fall within the scope of Awaab’s Law. The role will help ensure that statutory and internal timescales are monitored, risks are identified early, and clear action is taken where cases require intervention, coordination or escalation.

The postholder will act as deputy to the Awaab’s Compliance Manager where required and will manage the Compliance Coordinators. They will work across operational delivery teams, Rapid Response, Repairs, Housing Management, TMOs, Damp and Mould, Legal Disrepair, Environmental Health, contractors and partner services to make sure barriers are addressed quickly, vulnerable residents and no-access cases are properly managed, and Camden can evidence compliance with Awaab’s Law and associated regulatory requirements.

This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS check.

Experience
You are an experienced housing professional with a strong understanding of compliance, resident safety and the delivery of high-quality services within a social housing environment. You have experience working with repairs, damp and mould, resident safety, compliance or related housing services, and are comfortable working across multiple teams to coordinate action, remove barriers and ensure risks are managed appropriately.

About You
You are confident managing complex and escalated cases, balancing resident needs, statutory requirements and operational priorities to achieve safe and effective outcomes. You understand the importance of accurate record keeping, evidence management and maintaining clear audit trails, and can use performance information and case data to identify trends, provide assurance and drive improvement.

As a people manager, you lead with clarity and empathy, supporting and developing others while creating a culture of accountability, collaboration and continuous improvement. You are confident communicating with residents, colleagues, contractors and senior stakeholders, explaining complex issues in a clear, professional and solution-focused manner.

You are organised, resilient and able to make sound decisions in a fast-paced environment, particularly when managing sensitive, complex or higher-risk cases. Most importantly, you share Camden’s commitment to resident safety and excellent customer service and are passionate about helping deliver on the requirements of Awaab's Law and achieve the best possible outcomes for residents.

Qualifications
Not specifically stated but relevant housing or compliance qualifications and a Basic DBS check are required for this role.