Location
Holmes Road, NW5 3AP, Camden

Hours
Full Time - 36 hours per week

Salary
£57,416 - £65,532

About the Role
The Awaab’s Operations & Compliance Manager will lead the operational coordination, compliance oversight and assurance arrangements for Camden’s response to hazards under Awaab’s Law. This role ensures cases are monitored from referral and triage through investigation, make-safe activity, remedial works, resident communication and closure, with clear evidence that statutory and internal timescales are met.
The postholder will act as a vital link between operational delivery teams and the Awaab’s Compliance function, identifying risks early, managing escalations effectively, and providing senior managers with reliable information on performance, compliance, resident risk, KPI trends and service pressures.
This role supports a delivery model that may evolve over time and requires collaboration across internal teams, TMOs, contractors and partner services to secure timely action and provide independent oversight of compliance.
This post is exempt from the Rehabilitation of Offenders Act and requires a Basic DBS check.

Experience
Proven experience as a confident leader with a passion for delivering safe, compliant and resident-focused services. Strong track record in managing teams, driving performance and fostering a culture of support, empowerment and accountability.

About you
Skilled in providing strategic direction while maintaining oversight of day-to-day operations. Able to prioritise competing demands, use performance data to identify risks and opportunities, and make informed decisions on complex or sensitive issues.
Excellent relationship builder with the ability to communicate clearly and confidently across teams and stakeholders.
Committed to high standards of customer care, continuous improvement and evidence-based decision making.
Dedicated to resident safety and wellbeing, leading by example to create an inclusive, supportive and high-performing culture that delivers positive outcomes.

Qualifications
Not explicitly stated, but a strong leadership background and relevant experience in compliance and operations management are essential.