Location
Space NK, 216 Oxford St, London

Hours
Flexible hours with weekend work required, including three Saturdays per month. Willingness to travel across multiple locations.

Salary
Negotiable

About the Role
We are seeking a passionate and customer-focused Brand Specialist to join our dynamic field sales team representing Tatcha, the modern Japanese luxury skincare brand inspired by timeless beauty rituals. You will inspire customers with expert product knowledge and exceptional service. Your responsibilities will include delivering personalised consultations, achieving sales targets and KPIs, building trusted relationships with retail teams and store managers, educating and coaching store teams to build their confidence in our brands, supporting product launches, in-store events and brand activations, maintaining high standards of brand presentation and execution, and sharing feedback to enhance the customer experience and drive business performance.

Experience
Previous experience in the beauty industry and retail environment is required. Experience working with Sephora or in a department store environment is advantageous.

About you
Passionate about delivering outstanding customer experiences. Adaptable and proactive with a willingness to support wherever the business needs you most. Flexible and willing to travel across multiple locations and work weekends, including three Saturdays per month. A natural ambassador for luxury beauty with a genuine passion for skincare and connecting with customers.

Qualifications
Excellent communication and interpersonal skills. A genuine passion for skincare and luxury beauty is essential.