Location
Enfield, London

Hours
Full time, 36 hours per week including training

Salary
£25,996 per annum (Level 3 Apprenticeship)

About the Role
An exciting opportunity has arisen for an apprentice to join the Operational Support team in Adult Social Care. The team provides administrative and front-facing support to a wide range of teams across Adult Social Care, including those responsible for safeguarding vulnerable adults, conducting mental health assessments, and setting up or reviewing support for adults with social care needs. Operational support officers play a vital role in service delivery by processing referrals, data input and correction, handling customer queries via phone, email, or face-to-face at reception, and using the finance system to process orders for adult social care provisions.

We are passionate about our people and delivering services to the Enfield community. We encourage a culture that puts customers at the heart of everything we do by empowering our people to work collaboratively, be open, honest, respectful, take responsibility, and listen and learn. If you share these values, we would love to hear from you.

Benefits include gaining valuable transferable skills and experience in an inspiring and innovative department, opportunities to complete further learning and development courses to enhance your CV and job prospects, and networking opportunities to support your career growth.

This is a full-time, 16-month contract paid at a competitive salary with the possibility of sustained and permanent employment within Enfield Council.

Experience
No previous experience required. Enthusiasm for learning and gaining new skills is essential.

About you
- Resident within the London Borough of Enfield.
- We welcome diversity and multi-lingual speakers to strengthen our service to local communities.
- Aged 16 or over and not in full-time education.
- Dedicated to learning and interested in supporting Enfield Council.
- Good IT and technical skills.
- Excellent communication and interpersonal skills for regular interaction with colleagues across all levels of the Council.

Qualifications
GCSE grade A*-C (grade 4-9 in the new GCSE grading system) or equivalent in English and Maths. Evidence of certificates or predicted grades will be required.