Location
Enfield, London

Hours
Full time, 36 hours per week including training

Salary
£25,996 per annum (Level 3 Apprenticeship)

About the Role
An exciting opportunity has arisen for an apprentice to join the Operational Support team in Adult Social Care. The team provides administrative and front-facing support to a wide range of teams across Adult Social Care, including those responsible for safeguarding vulnerable adults, carrying out mental health assessments, and setting up or reviewing support for adults with social care needs. Operational support officers play an important role in service delivery by processing referrals, data inputting and correcting, handling customer queries via phone, email or face-to-face at reception, and using the finance system to process orders for adult social care provisions.

We are passionate about our people and how we deliver services to our community in Enfield. We encourage a culture that puts customers at the heart of everything we do by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility, and listen and learn.

Benefits include gaining valuable transferable skills and experience in an inspiring and innovative department, the opportunity to complete further learning and development courses to enhance your CV and job prospects, and networking opportunities to support your career growth.

This is a full-time 16-month contract paid at a competitive salary with the possibility to apply for sustained and permanent employment within Enfield Council.

Experience
No prior experience required. Enthusiasm and dedication to learning are essential.

About you
- Resident within the London Borough of Enfield.
- We welcome diversity and multi-lingual speakers who would strengthen our service offer to local communities.
- Aged 16 or over and not in full-time education.
- Dedicated to learning and gaining new skills with an interest in supporting Enfield Council.
- Excellent communication and interpersonal skills for regular interaction with colleagues across all levels of seniority.
- Knowledge of IT and technical skills is desirable.

Qualifications
GCSE grade A*-C (grade 4-9 in the new GCSE grading system) in English and Maths or equivalent. Evidence of certificates or predicted grades will be required.

You will work under the guidance and supervision of an experienced member of staff throughout the apprenticeship.