Location
London Borough of Islington

Hours
Full Time (hours not specified)

Salary
£59,459 per annum

About the Role
As Business Continuity Manager, you will lead Notting Hill Genesis' approach to business continuity and operational resilience. You will develop and embed business continuity frameworks, plans, and crisis response arrangements that ensure critical services continue to operate during disruption. This is a highly visible role that combines strategic leadership with operational incident management, helping protect residents, services, and the organisation during challenging situations.

Your responsibilities will include developing and maintaining NHG's Business Continuity Management Framework, ensuring alignment between corporate and directorate-level continuity plans, leading Business Impact Analysis activity across the organisation, and supporting teams in developing practical and effective continuity plans. You will design and deliver annual testing and scenario exercise programmes, establish crisis management structures and escalation protocols, lead or coordinate responses to major incidents and disruptions, monitor resilience arrangements, provide reporting to governance forums, deliver training and awareness programmes, and capture lessons learned to drive continuous improvement.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. With more than 65,000 existing homes and 10,000 more in the pipeline, NHG employs around 1,800 people. The organisation is committed to equality, diversity, and inclusion and actively promotes a diverse workforce.

Experience
Significant experience in business continuity, operational resilience, or crisis management.
Experience developing and implementing business continuity frameworks.
Experience leading responses to major incidents and disruptions.
Ability to design and deliver large-scale testing and exercises.
Strong understanding of risks affecting housing providers.
Experience establishing crisis response arrangements.
Strong stakeholder management and communication skills.
Experience preparing reports for senior leadership and governance forums.
Excellent organisational and analytical skills.

About you
Passionate, enthusiastic, and talented individual committed to adding value to a thriving organisation.
Willingness to study towards a professional qualification if not already qualified, pending legislative changes.
Strong leadership and operational management capabilities.
Committed to continuous improvement and resilience in challenging situations.

Qualifications
CBCI or MBCI qualification.
Knowledge of ISO 22301.
Desirable:
- Membership of the Business Continuity Institute.
- Knowledge of risk management frameworks such as ISO 31000 or COSO ERM.