Location
London

Hours
Full Time, Fixed Term

Salary
£37,492 per annum

About the Role
We are seeking a Business Operations and Support Project Lead (AI focus) to join the National Theatre Business Operations and Support Team. This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams operate. You will deliver practical, cross-organisational projects that utilise AI to make the National Theatre more efficient, sustainable and resilient—helping teams spend more time on the work that supports great theatre.

You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions including Finance, IT and People, as well as theatre operations such as Front of House, New Work and Box Office. This includes planning, coordinating and delivering AI use case projects aligned with the Business Operations and Support team’s 2026-2028 roadmap. A key part of the role is helping the National Theatre explore AI responsibly, ensuring new tools are used in practical, inclusive, secure ways that align with organisational policies.

Working with us offers a wide range of benefits including complimentary staff tickets for shows and tours, generous annual leave, development programmes, family-friendly policies, pension schemes, wellbeing support, and various discounts and social facilities.

Experience
Demonstrable experience in a similar operational role.
Experience managing projects from conception to completion.
Confident using AI tools, including building agents, to design practical solutions and improve workflows.
Experience using Microsoft 365 and Power Platform tools, including Forms, Bookings, Lists, Power BI and Power Automate.

About you
Strong analytical, problem-solving and decision-making skills.
Ability to work cross-functionally and lead strategic projects.
Committed to exploring AI responsibly, ensuring inclusivity, security and alignment with organisational policies.

Qualifications
No specific qualifications are stated; however, relevant experience and skills in AI, project management and operational functions are essential.