Location
London

Hours
Fixed Term

Salary
£37,492

About the Role
We are looking for a Business Operations and Support Project Lead to join the National Theatre Business Operations and Support Team. This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams work. You’ll deliver practical, cross-organisational projects that utilise AI to make the National Theatre more efficient, sustainable and resilient — helping teams spend more time on the work that supports great theatre.

You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions including Finance, IT and People, as well as theatre operations including Front of House, New Work and Box Office. This includes planning, coordinating and automating projects in the Business Operations and Support team 2026-2028 roadmap.

Working with us will give you complimentary staff tickets for shows and guided tours (subject to availability and policy), 25 days annual leave increasing up to 32 with length of service (plus bank holidays), development programmes via e-learning and specialist in-person training, access to interest-free season ticket loan and cycle scheme partnership, enhanced sick pay, family friendly policies including family leave and support leave, pension schemes, sabbatical option, on-site staff canteen and social facilities, occupational health support, in-house mental health and wellbeing advisors, wellbeing programme of events, exclusive staff talks, discounted access to National Theatre at Home, volunteer leave, and discounts in NT’s bars, cafés, restaurants, bookshop and local businesses on and around the South Bank.

Experience
Demonstrable experience in a similar operational role. Experience managing projects from conception to completion. Confident using Microsoft 365 and Power Platform tools including Forms, Bookings, Lists, Power BI and Power Automate to design practical solutions and improve workflows.

About you
Strong analytical, problem-solving and decision-making skills. Logical thinker with experience of documenting operational processes step by step in narrative and flow chart form and identifying areas to improve and streamline.

Qualifications
No specific qualifications stated, but relevant experience and skills in operational project management and technology use are essential.