Location
Ilford

Hours
35 hours per week, shifts from 8am to 4pm. Some evening and Sunday work required for events.

Salary
£15.00 per hour

About the Role
At Jewish Care, we are proud to make a meaningful difference to the lives of Jewish people by delivering outstanding social care services that enhance wellbeing and keep people connected to their community. We are a multi-award-winning organisation, recognised for excellence.

We are looking for a dynamic and hands-on Café Supervisor to lead our vibrant catering operations across our campus. You will be the face of our hospitality service, overseeing the day-to-day running of the Sugar Ronson Café. This is a fast-paced and rewarding role where you will ensure exceptional service delivery to residents, tenants, staff, and external clients within a Jewish environment.

Working closely with the Head Chef and Hospitality Business Manager, you will drive quality, innovation, and customer experience across a diverse and busy operation.

Key Responsibilities
- Lead and oversee all café, restaurant, and hospitality services across the campus
- Ensure compliance with food hygiene, health & safety, and legislative standards
- Manage budgets, purchasing, and cost control to maximise efficiency
- Plan and deliver internal and external events, including quotations and logistics
- Build strong relationships with customers and stakeholders to meet service needs
- Supervise, motivate, and develop a high-performing team
- Maintain excellent customer service standards through visible leadership
- Manage cash handling and financial procedures in line with policy
- Complete administrative tasks including records, rotas, and reporting
- Represent the service at meetings and contribute to continuous improvement

Experience
Proven experience in catering, hospitality, or a similar leadership role.

About you
- Passionate about hospitality and thrives in a people-focused environment
- Strong organisational and problem-solving skills
- Excellent communication and interpersonal abilities
- Hands-on leadership style with the ability to motivate teams
- Solid understanding of health & safety and food hygiene standards
- Good IT skills (Microsoft Office including Excel, Word, PowerPoint)
- Experience working in a multicultural environment
- Flexible approach, including availability for events and weekends
- Approachable and engaging
- Organised and detail-focused
- Confident and outgoing – comfortable being the face of the café
- Intuitive with a strong customer-first mindset

Qualifications
Opportunities for training and development are available, including NVQ pathways.