Location
London (Training in office for 1-2 weeks, then mostly remote)

Hours
37.5 hours per week, flexible shifts between 8am - 7pm Monday to Sunday

Salary
Market competitive salary

About the Role
Zego is a commercial motor insurer on a mission to save people time and money by making insurance fairer and more human. Since 2016, we have empowered professional drivers across the UK and Europe with innovative insurance solutions. We are looking for a passionate, driven, and determined Customer Service Executive to join our vibrant, collaborative, and high-performing team.

In this role, you will support customers directly via phone, email, and LiveChat, ensuring high levels of customer satisfaction through excellent service. You will handle sales and support enquiries, maintain a positive and professional attitude, and build trust with customers. You will also develop deep knowledge of our products to effectively answer questions and accurately input customer data into our systems.

At Zego, you will join a company that values growth, diversity, and innovation. You will receive comprehensive training, work alongside talented colleagues, and have the freedom to steer your career while contributing to an industry-changing organisation.

Experience
Proven skills in a high-performing, target-driven customer service environment. Experience advocating for customers and delivering exceptional customer experience.

About you
Passionate about customer service with the ability to listen carefully and address core concerns. Detail-oriented with strong rapport-building skills. Able to multitask, prioritize, and manage time effectively. Adaptable to change and a fast learner. Comfortable working remotely with flexible hours.

Qualifications
No specific qualifications required, but a positive attitude, strong communication skills, and a commitment to excellent customer service are essential.