Location
Romford, London Borough of Havering

Hours
Flexible working across different centres on a roster basis including evenings and Saturdays to support daytime and evening courses on weekdays and daytime Saturday courses.

Salary
Grade 4 (£31,611 - £33,987 per annum)

About the Role
The successful applicant will work flexibly across various centres in the Borough, providing excellent customer service in a busy and varied environment. You will handle enquiries via telephone, face to face, and email, enrol learners with attention to detail, and process financial payments requiring a good working knowledge of maths. You will also provide administrative support to teachers and managers, responding calmly and flexibly to changing demands in a pressurised but interesting role where no two days are alike.

Experience
- Proven experience in customer service both in person and over the telephone
- Experience processing payments from customers
- Experience working as part of a team
- Experience in an education setting is desirable but not essential

About You
- Ability to work independently and flexibly
- Excellent attention to detail
- High degree of skill and experience with Word and Excel, including use of formulas
- Excellent keyboard skills
- Excellent verbal and written communication skills
- Calm and adaptable in busy situations
- Full driving licence and access to a car or alternative travel arrangements

Qualifications
- Must demonstrate English and Maths skills at Level 2