Location
London Borough of Lambeth, primarily based at Lambeth Civic Centre in Brixton with some borough-wide working required.

Hours
Full Time, office attendance expected at least two days per week.

Salary
£61,687 rising to £64,938 per annum inclusive of London Weighting.

About the Role
Lambeth Council is undergoing one of London’s most significant housing transformation programmes, reshaping how housing services are designed, delivered and experienced by residents and colleagues. We are strengthening our operating model, improving performance and assurance, and building a more responsive, resident-focused housing service that is digitally enabled, financially sustainable and focused on delivering safe homes, great services and better outcomes.

We are recruiting two Change & Improvement Leads to lead delivery across Homelessness & Housing Needs, and Housing Management & Operations. These 18-month fixed term or secondment roles will be central to delivering Lambeth Housing’s transformation programme. You will lead priority change projects that improve service performance, strengthen assurance, support better and more consistent outcomes for residents, and contribute to long-term financial sustainability.

Reporting to the Housing Transformation Lead, you will manage a portfolio of change and improvement projects using evidence, data and insight to diagnose root causes and develop practical solutions. You will build support for change, lead multi-disciplinary project teams, partner with operational colleagues, develop clear delivery plans, maintain momentum and report progress to ensure improvements are embedded and sustainable.

This is an exciting opportunity to influence high-profile transformation, work across a broad and strategically important portfolio, and help shape the future of housing in Lambeth at a defining moment.

Experience
- Proven track record of leading service improvement or transformation in a large, complex organisation.
- Knowledge and experience of housing, regulation, compliance or working within a regulated environment.
- Experience engaging service users to understand needs, design solutions and improve outcomes.
- Strong analytical skills with ability to diagnose complex problems using qualitative and quantitative evidence.
- Sound project and programme management skills with a focus on delivering measurable improvements.
- Ability to build credibility quickly and influence effectively across organisational and professional boundaries.
- Confidence working with senior leaders, operational teams and subject matter experts to drive change.

About you
- Strategic and delivery-focused change professional able to operate confidently in a complex and evolving environment.
- Collaborative, curious and committed to continuous improvement.
- Excellent written, visual and verbal communication skills, able to make complex issues clear to diverse audiences.
- Ability to quickly understand the operating context, build shared ownership and move improvement work from planning into delivery.
- Housing or local government experience desirable but not essential.

Qualifications
No specific qualifications are required; however, relevant professional experience in change management, housing or related fields is expected.