Location
Vivienne Cohen House, 230 Homerton High Street, London

Hours
Full Time (hours not specified)

Salary
£34,186 per annum

About the Role
The CHIMES Support Worker will contribute to the delivery of integrated care for individuals experiencing co-occurring mental health and substance use difficulties. The role focuses on improving engagement, access to treatment, and continuity of support. Working under the guidance and supervision of qualified CHIMES practitioners, the postholder will manage an allocated engagement caseload, organising and prioritising contacts and delivering agreed interventions within their level of training and competence.

The role involves assertive and flexible outreach, including visits to inpatient wards, community settings, and individuals' homes where appropriate. The postholder will develop supportive relationships with service users, identify barriers to engagement, and provide practical and emotional support to help individuals access and remain connected with appropriate services.

Following training with Turning Point's Referral and Assessment Team, the postholder will undertake initial substance use assessments within agreed protocols and supervision arrangements. This includes supporting assessment and referral processes in mental health inpatient and community settings, reducing the need for individuals to attend additional appointments before accessing substance use treatment.

The postholder will use motivational interviewing techniques, harm reduction approaches, and agreed brief psychosocial interventions to support engagement, recovery, and positive behaviour change. They will contribute to care planning, monitor and report changes in mental state, substance use, or social circumstances, and promptly escalate safeguarding or clinical risk concerns to qualified practitioners.

The role requires close collaboration with Turning Point, mental health services, primary care, social care, homelessness services, and voluntary sector partners to promote coordinated care and effective transitions between services. The postholder will maintain accurate and timely records, participate in multidisciplinary discussions, contribute to service activity monitoring and evaluation, and support quality improvement within the pilot.

The postholder is expected to work independently within agreed care plans and professional boundaries, make effective use of supervision, and undertake relevant training to develop their skills and competencies. All duties will be undertaken in accordance with Trust policies and procedures, including safeguarding, confidentiality, information governance, equality and diversity, lone working, and health and safety.

Experience
Experience working with individuals experiencing mental health and substance use difficulties is desirable. Experience in outreach, engagement, or support roles within health or social care settings is advantageous.

About you
You will be motivated to support vulnerable individuals with complex needs, demonstrating empathy, patience, and strong communication skills. You should be able to work independently and as part of a multidisciplinary team, managing a caseload and prioritising tasks effectively. A flexible and assertive approach to outreach and engagement is essential.

You must be committed to maintaining professional boundaries and confidentiality, with a strong understanding of safeguarding principles and risk management.

Qualifications
No specific qualifications are mandated; however, relevant training in mental health, substance use, social care, or related fields is beneficial. The postholder will be expected to undertake training provided by the Trust and partner organisations to develop necessary skills and competencies.