Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work to deliver for our customers. We are coworkers, not just employees, who believe in supporting one another and our customers. As a Collections Manager, you will manage and support the day-to-day activities of the Corporate and Internationals Collection Team, driving the monthly cash target and minimising aged and bad debt using the tools provided. You will promote consistent communication and information sharing, work closely with internal stakeholders, and provide a high level of customer service.

Your responsibilities will include maintaining a sustained daily and monthly drive towards cash targets, supporting initiatives and process improvements alongside the Head of Collections and Team 1 Collections Manager, and ensuring full adoption of GETPAID as the day-to-day owner. You will lead by example in communication standards, maintain professionalism under pressure, manage customer accounts within credit limits, and coordinate targeted customer improvement calls with sales teams.

You will also maintain regular meetings with sales managers and other stakeholders, promptly refer default payments for litigation, jointly manage sales ledger integrity for collection purposes, assist with monthly credit reports, cash forecasting, and month-end close processes. Managing and developing your direct reports through weekly 1-2-1s, team meetings, performance improvement plans, and training will be key. You will act as an initial point of escalation, drive engagement across teams, and manage the PMP process.

CDW is committed to being an AI-fluent organization. As a leader, you will champion responsible AI adoption, foster continuous learning, and guide your team in building confidence with AI tools and practices. You will promote openness to experimentation and shared learning to enhance strategy, decision-making, and team performance.

CDW is a Fortune 500 technology solutions provider dedicated to helping businesses, government, education, and healthcare organizations achieve what’s possible through technology. We work as one team, building trust, speaking candidly, and delivering real impact for our customers and communities. Joining CDW means becoming part of a collaborative environment where your work matters, your growth is supported, and your contributions shape what’s next. Together, we Make Amazing Happen.

Experience
Senior level experience in Credit Control processes is essential. Proven ability to understand complex payment situations and articulate them clearly. Experience working closely with key stakeholders and managing teams in a fast-moving industry.

Competent IT skills, including Excel and preferably GETPAID.

About you
You understand the big picture and your role in making a difference. You have strong analytical skills to identify solutions to recurring problems. You promote a team environment and build great relationships inside and outside the organisation. Excellent communication, organisational, interpersonal skills, and time management are required. You maintain a professional attitude and remain calm under pressure. A can-do attitude and commercial understanding of credit’s role in industry are important.

You are comfortable leading and supporting your team, driving engagement, and managing performance improvement plans. You embrace CDW’s vision of becoming an AI-fluent organisation, encouraging curiosity and responsible AI adoption.

Qualifications
Relevant qualifications are beneficial but not explicitly stated. A commitment to continuous learning and development, particularly in AI fluency, is expected.