Location
London

Hours
Full Time - 40 hours per week

Salary
£34,300 per annum (Full-Time Equivalent)

About the Role
We are seeking a Commercial Communication & Marketing Officer to join the Southbank Centre's Commercial team on a full-time, permanent contract. Reporting to the Commercial Communication & Marketing Manager within an 8-person department, this role is pivotal in driving footfall, engagement, and revenue across the Southbank Centre’s diverse commercial portfolio including Food & Drink outlets (restaurants, cafes, bars), seasonal pop-ups such as the Summer food and drink events and Winter Market, the iconic Southbank Centre Food Market, retail operations both in-store and online, and venue hire promotion to corporate clients and external organisations. The role involves devising and coordinating campaign activities across social media, email, digital, and print channels, planning and delivering email campaigns for the Southbank Centre Shop, creating compelling social media content for the Food Market, supporting commercial partners with marketing guidance, and maintaining strong collaborative relationships across internal teams and external partners to ensure timely and effective campaign delivery. This is an exciting opportunity to contribute to one of London’s most vibrant cultural destinations and help shape its commercial success.

Experience
Proven experience delivering successful marketing campaigns across multiple channels including social media, email, digital, and print. Familiarity with the Southbank Centre’s commercial portfolio areas such as food and drink, retail, and venue hire is desirable. Ability to analyse and interpret data from platforms like Shopify, Google Analytics, and Looker Studio to inform and optimise campaigns.

About you
Self-motivated and proactive with the ability to work independently and take initiative. Strong organisational skills with the ability to prioritise and manage a sizable workload across various projects. Flexible and adaptable to changing priorities. Interest in innovative, bold, and experimental approaches that support the Southbank Centre’s broader ambitions.

Qualifications
While specific qualifications are not stated, relevant marketing experience and a passion for the arts and commercial marketing are essential. A positive attitude and willingness to contribute to a dynamic team environment are highly valued.

Benefits
- Minimum 5% pension contribution (up to 9% depending on employee contribution) from day one
- 28 days annual leave plus bank holidays
- Hybrid working model dependent on operational needs
- Enhanced sick pay and family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery and discounted entry with reciprocal organisations
- Free staff yoga sessions