Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
We are seeking a Commercial Manager to lead the successful commercial delivery of a large Facilities Management (FM) contract within the public sector, operating as part of the Government Commercial function at ISS. This role is accountable for protecting and enhancing commercial value across the full contract lifecycle, ensuring contractual compliance, robust governance, and sustainable margin delivery. You will work closely with operational, finance, and wider commercial teams to provide expert commercial leadership, insight, and challenge. The role involves translating commercial strategies into practical operational outcomes, supporting effective financial forecasting, and proactively managing commercial risks and opportunities while maintaining strong client relationships.

Key Responsibilities
- Lead and manage contract variations, pricing activities, negotiations, and commercial recovery actions
- Act as the primary commercial point of contact for the client on contractual matters and dispute resolution
- Drive margin improvement, cost control, and overall commercial performance of the contract
- Manage commercial risk, governance, compliance, and contractual obligations throughout the contract lifecycle
- Translate commercial strategy into practical delivery outcomes for operational teams
- Oversee work-in-progress (WIP), forecasting, and financial performance in partnership with Finance teams
- Provide commercial insight, challenge, and support to operational and senior stakeholders
- Build and maintain strong relationships with clients and internal stakeholders across operations, finance, and supply chain

About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We work closely with customers to understand every aspect of the user experience. Through intelligent solutions, high standards, and people who care, we help our customers achieve their purpose—whether it’s hospitals healing patients, businesses producing innovations, or airports bringing passengers home. ISS is committed to doing business the right way and takes corporate responsibility seriously. We offer a challenging and exciting career in an organisation with people at its heart, where everyone has the opportunity to develop, grow, and make a difference. ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, race, religion, sex, sexual orientation, or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.

Experience
- Strong commercial management experience within Facilities Management, covering hard and soft services
- Knowledge of Government and public sector contracts, including CCS and NEC frameworks
- Proven experience managing contract variations, pricing models, and performance mechanisms
- Experience managing margin, cost, and risk effectively

About you
- Strong negotiation, stakeholder management, and client-facing capabilities
- Ability to identify commercial risks and opportunities and translate them into operational solutions
- Analytical and problem-solving mindset with the ability to influence at senior level
- Excellent communication and relationship-building skills to work effectively with clients and internal teams

Qualifications
- Relevant commercial or business qualifications are advantageous but not explicitly required