Location
Barbican Support Centre, London with regular travel to customer and Nuffield Health sites as required | Hybrid Working

Hours
Full-Time - 37.5 hours per week

Salary
Negotiable, depending on experience

About the Role
At Nuffield Health, our purpose is to build a healthier nation. As a Commercial Manager PMI, you will play a key role in developing and strengthening our relationships with Private Medical Insurance (PMI) partners. Working closely with Partnership Development Directors and internal stakeholders, you will support a portfolio of insurer relationships to deliver excellent service, support account growth, and ensure customers receive maximum value from our Hospital and Physiotherapy services.

You will be responsible for building trusted partnerships, coordinating account activity, identifying opportunities to enhance performance, and driving positive outcomes for both our customers and Nuffield Health. There is also an opportunity to own a developing PMI relationship, providing the skills to progress into a more senior role.

This role is ideal for a commercially aware relationship manager who enjoys working collaboratively, building customer partnerships, and developing their career within a complex healthcare environment.

Key responsibilities include:
- Supporting the management of a portfolio of PMI relationships to enhance customer satisfaction, retention, and sustainable growth
- Collaborating with senior commercial colleagues to manage key insurer accounts and commercial objectives
- Developing a strong understanding of customer priorities and identifying opportunities to improve service delivery and account performance
- Acting as a key point of contact for customers, ensuring queries and issues are resolved promptly
- Working with operational, clinical, finance, marketing, and digital teams to deliver a seamless customer experience
- Monitoring account performance using data and customer insights to identify trends and areas for improvement
- Supporting commercial initiatives, tender activity, and customer reviews through preparation of information and recommendations
- Building effective internal and external relationships to ensure contractual commitments and service standards are met consistently

Experience
Some experience in account management, customer relationship management, client services, or a commercial role, ideally within healthcare, insurance, or another service-focused environment.
A proven track record of building strong customer relationships and supporting account growth and retention.

About you
Excellent communication and stakeholder management skills, with the ability to build credibility and rapport across a wide range of contacts.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
A proactive and collaborative approach focused on delivering positive customer outcomes.
Good commercial awareness and confidence interpreting data to support decision-making and identify opportunities.
Experience working across multiple teams to coordinate activity and deliver results.

Qualifications
No specific qualifications are stated; however, relevant experience and a commercial mindset are essential.