Location
Hybrid, with regular travel to customer and Nuffield Health sites, based at Barbican Support Centre.

Hours
Full Time - 37.5 hours per week

Salary
Negotiable, competitive depending on experience

About the Role
At Nuffield Health, our purpose is to build a healthier nation. As a Commercial Manager PMI, you will play a key role in growing and strengthening our relationships with Private Medical Insurance (PMI) partners. You will take ownership of a designated insurer account, driving retention, revenue growth, and customer satisfaction, while also supporting the management of one of our larger strategic insurer relationships. Working closely with Partnership Development Directors, you will be responsible for developing strong customer relationships, identifying commercial opportunities, and ensuring the delivery of excellent service across Nuffield Health's Hospital and Physiotherapy services. This role offers an excellent opportunity for an ambitious commercial professional looking to develop experience and strategic account management skills for progression to Partnership Development Director level.

Key responsibilities include:
- Owning and managing a designated PMI account, focusing on relationship management, retention, revenue growth, and customer satisfaction.
- Supporting the management of a major insurer relationship, delivering day-to-day account activity and contributing to wider commercial objectives.
- Identifying and developing opportunities to grow revenue across Hospital and Physiotherapy service lines, supporting portfolio targets.
- Building strong relationships with key stakeholders, acting as a trusted partner and ensuring customer needs are effectively understood and met.
- Managing service performance, customer feedback, and escalations, collaborating with internal teams to ensure high-quality service delivery and contractual compliance.
- Contributing customer and market insight to support product development, commercial initiatives, tender activity, and strategic planning.
- Collaborating closely with colleagues across Commercial, Operations, Marketing, Finance, Digital, and Clinical teams to ensure a seamless customer experience and successful account outcomes.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we offer a benefits package including free gym membership, health assessments, retail discounts, pension options, and more.

Experience
Proven experience in account management, commercial relationship management, or business development, ideally within healthcare, insurance, or a similarly complex service environment.

About you
Strong stakeholder management, communication, negotiation, and influencing skills with confidence engaging at multiple organisational levels. Commercially aware with the ability to interpret performance data, identify opportunities, and translate insight into meaningful action. Highly organised and collaborative, able to manage multiple priorities while contributing positively to team performance and customer success.

Qualifications
No specific qualifications are stated; however, relevant commercial experience and a professional approach are essential.