Location
Royal Borough of Greenwich

Hours
Full Time - Permanent - Hybrid (2 Office Days per week)

Salary
£32,000 per annum

About the Role
This is a great opportunity to join the Housing team at Wandle Housing Association. We are looking for a highly responsive and customer service focused individual to join as the Administrative Assistant supporting the community safety team. You will provide high-quality administrative and operational support to ensure customer enquiries, case information, and team processes are managed efficiently, accurately, and professionally.

Your responsibilities will include developing and maintaining effective, positive working relationships with colleagues, internal teams, and external partners; undertaking initial triage of community safety cases prior to allocation, ensuring information is recorded accurately and escalated appropriately; coordinating the mediation service by liaising directly with customers and arranging meetings as required; and providing comprehensive administrative support such as preparing incident schedules for high-risk or high-harm cases progressing through legal processes, drafting and issuing block letters and other customer communications, taking clear and accurate notes at meetings, and maintaining associated records.

Experience
Experience providing administrative support within a busy office or customer-focused environment. Experience maintaining accurate records and updating electronic systems. Familiarity with F&O, Dynamics, or similar business systems is desirable.

About you
Strong verbal and written communication skills. Confident in dealing with customers both by telephone and in writing, with the ability to communicate effectively with different stakeholders. Awareness of the importance of confidentiality, data protection, and information security.

Qualifications
No specific qualifications are required; however, a professional attitude and commitment to delivering excellent administrative support are essential.