Location
London, Islington

Hours
Full Time

Salary
£59,459 per annum

About the Role
Notting Hill Genesis, one of London's largest housing associations, is seeking two Complex Case Project Managers to join our growing Repairs directorate. In this role, you will lead the delivery of disrepair and preventative disrepair cases and projects, ensuring our homes remain safe, well-maintained and compliant. You will work closely with contractors, consultants and internal teams to resolve issues effectively and improve outcomes for residents. Leading a team of property professionals, you will combine strong technical expertise with clear communication and decisive project management. Your work will play a vital role in reducing disrepair risk, improving service quality and embedding learning across the repairs service. There are two roles available: one within the Disrepair team managing works through to completions, and the other overseeing high-risk repair case escalations.

Key Responsibilities
Lead, manage and support your team to deliver disrepair, complex and preventative disrepair projects efficiently and to a high standard. Ensure inspections, surveys and condition reports are completed accurately, with clear records and supporting evidence. Manage contractors, consultants and resources to deliver works on time, within target and in line with agreed specifications. Coordinate and resolve complex or high-risk repair cases, reducing the likelihood of disrepair claims or adverse Ombudsman outcomes. Lead on resolution of legal disrepair cases whilst working across teams and engaging with a range of internal and external stakeholders. Monitor contractor performance, embedding quality control and service improvement through data, insight and feedback. Produce clear reports on trends, risks and performance to support informed decision making and continuous improvement.

About Notting Hill Genesis
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline, employing around 1,800 people. We are committed to equality, diversity and inclusion and welcome applications from everyone.

Experience
Experience managing a high performing team within a repairs or property environment. Experience delivering complex, multidisciplinary projects. Experience within social housing. Experience formulating specifications, managing schedules of works and undertaking technical diagnosis. Proven experience managing contractors and external consultants. Good understanding of relevant legislation, statutory and regulatory requirements.

About you
Passionate, enthusiastic and talented individual committed to delivering great service. Strong leadership and communication skills. Ability to manage complex projects and resolve high-risk cases effectively. Willingness to work collaboratively across teams and with external stakeholders. Pending legislative changes, willingness to study towards a professional qualification if not already qualified.

Qualifications
Essential: Relevant experience as above. Desirable: Project management qualification such as PRINCE2 or equivalent. Experience managing repair, disrepair or legally sensitive projects. Relevant building or property management qualification. Recognised HND or technical qualification (e.g. Building Surveying or CIOB membership).