Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Please note that this role will close at 00:01 on Friday, 18th December 2026, so we advise submitting your application by midnight on Thursday, 17th December 2026.

As the UK’s communications regulator, Ofcom delivers vital work that keeps the UK connected and shapes the future of communication. Our remit covers phones, broadband, TV, radio, postal services, wireless devices, and online safety.

You will join the Enforcement team, which plays a critical role in ensuring that regulations and policies protect consumers and citizens effectively. The team holds companies to account, drives compliance, and addresses failures across the UK by monitoring complaints, analysing evidence, and taking swift enforcement action including investigations, penalties, and seeking redress.

As a Compliance Apprentice, you will support enforcement activities across all regulated sectors including telecoms, post, online safety, broadcasting, and network security & resilience. This two-year programme will develop your skills and experience in a compliance investigator role while working towards a Level 4 Regulatory Compliance Officer Apprenticeship.

Your key responsibilities will include supporting enforcement cases by drafting notes, attending meetings, reviewing rules, conducting research, analysing evidence such as mobile roaming complaints, engaging with external companies, building relationships internally, delivering presentations, and other ad hoc tasks.

Experience
No prior experience is required. We seek individuals who are eager to learn and develop their skills in a regulatory compliance environment.

About you
- Builds positive, trusting relationships through empathy and respect.
- Takes responsibility for work, decisions, and actions.
- Suggests fresh ideas to improve processes and services.
- Plans work effectively and keeps delivery on track.
- Takes ownership of learning and seeks feedback.
- Communicates clearly and confidently with different audiences.

Qualifications
- GCSE English Language and Maths at grade 4 or above (or equivalent grade C or above).
- Plus a Level 3 qualification such as an apprenticeship, one A-level in any subject, or a BTEC.