South East London
Concierge Officer - Bank
Peabody
£15
Part-time
Description
Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Bank Concierge Officer here at Peabody, working within a mixed tenure flagship regeneration scheme on various locations, particularly Wandsworth, Lewisham, and Thamesmead.
You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be expected to provide high-quality customer service to residents, internal and external stakeholders, and to ensure that services are accessible, high-quality, and cost-effective.
To be a success in this role, you’re:
excellent at communicating with a variety of audiences including internal and external stakeholders
experienced of providing excellent customer service and residential Concierge service or other similar front of house roles
knowledgeable of building maintenance issues and able to report accurate repairs
a problem-solver with critical thinking skills
flexible to work weekends and cover additional shifts
The available shift patterns for this role are:
Monday to Friday - three shifts from 7:00 to 15:00 / 11:00 to 19:00 / 14:00 to 21:30
Weekends, one shift from 8:00 to 16:00
Training and uniform will be provided.
At Peabody our purpose is to help people flourish. Here are just a few of the benefits for you working at Peabody:
Based on hours worked, calculated at full time equivalent of 30 days’ annual plus bank holidays
Access to a discount portal
Family friendly policies
Ready to apply?
Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.
If you have any questions about this role, please email [email protected]
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship
Interviews will take place during week commencing 12th August.
Expiry date: 15/08/2024
Concierge Officer - Bank
Company
Peabody
Salary
£15
Job Type
Part-time
Location
South East London
Our Commitments
Living Wage Employer
Hiring Local
Disability Confident
Building Diverse Workforces
Climate Conscious
Don’t think this is a good job? Get in touch
Peabody
Charity & Non-profit Organisations
About us
We're at a particularly exciting point in our story: Catalyst joined the Peabody Group as a subsidiary on 1 April 2022, and should fully merge in April 2023.
The new organisation will be responsible for 104,000 homes, with 220,000 residents across London and the South East of England. By joining together, we’ll go further and faster with our plans to improve our services, invest in our homes and communities and create innovative solutions to the challenges of carbon consumption and building safety.
If you join us you'll be part of something special: fulfilling your ambitions and working with people who truly care. We offer great opportunities to develop and grow and a range of flexible benefits. You'll also have the chance to work with colleagues who want to help people make the most of their lives. We need talented employees who want to make a difference. If this sounds like you we can’t wait to meet you.
Metrics we Are Proud of
4000+
Employees paid the Real or London Living Wage
38%
of our board members are women
20%
Social value weighting in procurement activities
Benefits
Mental Health
Free, confidential assistance programme for 24/7 phone counselling, legal advice, and referral for therapy.
Health and Wellness
Annual allowance to spend on health benefits e.g. gym memberships, cycle-to-work scheme and dental insurance
Giving Back
We also offer payroll giving to charity and you can take two working days to volunteer in the community.
Flexible Working
We're happy to talk flexible working, including part-time, compressed hours or from home.
Learning & Development
Multiple opportunities for L&D, including mentoring, career coaching, apprenticeships or e-learning
Support
We have a team of employee supporters, who can help you access information, support and guidance
Our Commitments
Living Wage Employer
Hiring Local
Disability Confident
Building Diverse Workforces
Climate Conscious
Peabody
Charity & Non-profit Organisations
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