Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Bank Concierge Officer here at Peabody, working within a mixed tenure flagship regeneration scheme on various locations, particularly Wandsworth, Lewisham, and Thamesmead. You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be expected to provide high-quality customer service to residents, internal and external stakeholders, and to ensure that services are accessible, high-quality, and cost-effective. To be a success in this role, you’re: excellent at communicating with a variety of audiences including internal and external stakeholders experienced of providing excellent customer service and residential Concierge service or other similar front of house roles knowledgeable of building maintenance issues and able to report accurate repairs a problem-solver with critical thinking skills flexible to work weekends and cover additional shifts The available shift patterns for this role are: Monday to Friday - three shifts from 7:00 to 15:00 / 11:00 to 19:00 / 14:00 to 21:30 Weekends, one shift from 8:00 to 16:00 Training and uniform will be provided. At Peabody our purpose is to help people flourish. Here are just a few of the benefits for you working at Peabody: Based on hours worked, calculated at full time equivalent of 30 days’ annual plus bank holidays Access to a discount portal Family friendly policies Ready to apply? Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role. If you have any questions about this role, please email [email protected] Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship Interviews will take place during week commencing 12th August.