Location
Brent, London

Hours
Full Time (hours not specified)

Salary
£27,818 per annum

About the Role
The Contact Centre Advisor will be the first point of contact with participants. You will work closely with Job Centre Plus (JCP) Work Coaches to promote the value of the Restart Programme, engage participants effectively, and collect relevant information to enable Employment Advisors to personalise initial face-to-face meetings and encourage appointment attendance.

Key responsibilities include:
- Effectively engaging participants onto the Restart Programme through relevant, personalised promotion to participants, JCP Work Coaches, and other stakeholders.
- Building and maintaining strong working relationships with Job Centre Plus contacts, providing relevant management information to support monitoring of participant flow and suitability.
- Ensuring all participant documentation is completed accurately, timely, and respectfully.
- Collaborating closely with Employment Advisors to provide participant information promptly and working cohesively with Job Centre Plus.
- Meeting and exceeding set targets, KPIs, and customer service standards.

Benefits
- 25 days annual leave plus bank holidays with option to salary trade extra leave
- Employee Assistance Programme with 24/7 access and 6 counselling sessions
- Private Medical Insurance
- Eyecare vouchers to assist with purchasing glasses
- Life assurance
- Online discount shopping via Perks at Work
- Cycle to Work scheme
- Season ticket loan
- Up to two days per year dedicated to Community Giving (Volunteering)
- Access to Salary Finance, financial education and advice
- Opportunity to purchase additional perks such as Critical Illness Cover and dental insurance
- Long service awards

About Ingeus
Ingeus partners with governments, employers, and local organisations to design and deliver services that address complex social and technological challenges. Our purpose-led approach helps create strong societies where individuals have the independence, knowledge, and skills to thrive. We are committed to treating everyone with dignity and recognising the value of every contribution. We actively welcome neurodiverse colleagues and provide a transparent application and interview process.

Experience
Proven ability to network effectively and build strong relationships both internally and externally.

About you
Excellent verbal and written communication skills.
Ability to engage and motivate participants and stakeholders.
Customer service focused with a target-driven approach.

Qualifications
No specific qualifications are stated as mandatory for this role.