Location
London

Hours
Full Time

Salary
£37,973 - £43,699 per year

About the Role
London South Bank University (LSBU) is seeking a Course Support & Enquiry Supervisor to join the Student Operations Department. This role offers the opportunity to supervise the day-to-day delivery of an efficient and effective service supporting course management, including student enquiries, record maintenance, and welcome and induction activities. You will coordinate the team to act as the “face” of Student Administration, providing a one-stop service by responding to student enquiries and collaborating with other Student Administration teams and Professional Service Departments to ensure timely responses. The postholder will facilitate communication between stakeholders, often handling sensitive and confidential matters in a time-pressured environment, and provide accurate information relating to course administration, interruptions, and withdrawals. Additionally, you will line manage Course Support & Enquiry Officers, assisting with recruitment, inductions, appraisals, mentoring, training, staff development, workload allocation, and leave approval. This role is integral to maintaining smooth student operations from admission through to graduation within the Registrar’s Department.

Experience
- Practical administration experience in a higher education setting, supporting and resolving student concerns both face to face and online.
- Experience supervising team members to achieve common goals, including day-to-day workload allocation and resource re-allocation to ensure business continuity.
- Experience maintaining accurate records and using IT systems/software to gather and evaluate data, providing regular reports to key stakeholders such as Schools, Student Services, and Professional Service Departments.
- Experience developing and maintaining strong working relationships with key stakeholders across the University.

About you
- Ability to use initiative to plan, prioritise, and organise a varied workload in a timely manner.
- Flexible, creative, and proactive approach to challenges and problem-solving.
- Excellent organisational and administrative skills, capable of managing high volumes of work and supporting team members calmly and efficiently during busy academic periods.

Qualifications
- A full list of key responsibilities and required skills and experience can be found in the candidate pack.