Location
White City, London

Hours
Full time, with flexibility required to provide out-of-hours administrative and communications support during major crises or live incidents.

Salary
Negotiable

About the Role
Reporting to the Head of Security & Crisis Management, you will provide essential administrative and operational support to the Global Risk Operations team. This role is key to maintaining resilience frameworks, coordinating crisis response logistics, tracking remediation actions, and providing foundational security and risk advice to ITV productions globally.

Key Responsibilities:
1. Production & Operational Support: Provide foundational advice, guidance, and support for security, risk, and resilience queries to ITV Studios and third-party productions. Maintain and update central security and resilience policies, ensuring documentation is current, version-controlled, and accessible to relevant production teams and business areas. Provide comprehensive administrative support for governance meetings, including calling meetings, preparing agendas, and taking accurate minutes. Track and monitor actions arising from meetings, audits, and risk assessments, actively following up with stakeholders to ensure timely completion.

2. Crisis & Incident Management: Lead the administrative coordination of the Company Incident Response Team (CIRT), including scheduling quarterly testing, calling emergency meetings during live incidents, and acting as a loggist to record critical decisions and actions. Administer and operate AlertMedia, ITV’s mass messaging tool, ensuring contact groups are up-to-date and distributing critical communications during crises, major incidents, or system tests. Assist in maintaining and auditing Business Continuity, Disaster Recovery, and Crisis Management Plans across business units to ensure accuracy of contact details and escalation pathways. Track post-incident and post-exercise remediation plans to ensure closure of identified gaps and action items.

3. Intelligence & Systems Management: Support the Global Risk Operations toolkit, including Dataminr Pulse, Group Risk (Airtable), and the i-Sight reporting tool. Assist with data entry, trend analysis, and compiling risk metrics for management board reporting.

Experience
Proven experience in an administrative, project coordination, or junior risk/security role. Experience or interest in media, broadcast, production, security, or operational environments is desirable. Familiarity with mass notification systems such as AlertMedia is advantageous but not essential.

About you
Highly organised with strong attention to detail. Proven ability to minute fast-paced meetings, track complex actions, and hold stakeholders accountable. A proactive team player with a pragmatic, flexible approach to adapting to fast-paced business requirements and sudden incident response needs. Demonstrates an interest in geopolitics, analysis, and risk and crisis management.

Qualifications
No specific qualifications are required; however, a strong interest in security, risk, and crisis management and relevant administrative experience are essential.