Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager, you will work closely with a small team of managers to ensure the store runs smoothly every day. You will often be the only manager on site, taking full accountability for the store's daily operations. Your role involves working alongside your team to complete all tasks efficiently and safely, ensuring customers receive excellent service. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. In areas with close-knit networks of convenience stores, you may occasionally support other stores as needed.

Our management teams are the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, you will empower your team to raise the bar daily for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on leader who makes work more rewarding for colleagues and shopping a next-level experience for customers. This role brings our purpose to life through powerful, impactful actions.

Experience
- Previous line management responsibilities in a fast-paced, operational environment.
- Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership skills, including taking responsibility for store operations in the absence of senior managers.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About you
You are a confident leader who thrives in a fast-paced retail environment. You have a passion for delivering excellent customer service and developing your team to do the same. You are comfortable leading operations independently when required and are motivated by driving performance and operational excellence.

Qualifications
Specific qualifications are not detailed for this role; however, relevant management experience and a strong customer service ethos are essential.