Location
London

Hours
Full Time - hours may vary depending on store needs

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager, you will work closely with a small team of managers to ensure the store runs smoothly every day. You will often be the only manager on site, taking full accountability for the day-to-day running of the store. Your role involves working alongside your team to complete all tasks efficiently and safely, ensuring customers receive excellent service.

People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. In areas with close-knit networks of convenience stores, you may occasionally support other stores as needed.

Our management teams are the driving force behind the business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact on both colleagues and customers.

Working for Sainsbury’s offers great rewards including a discount card, annual bonus scheme, free food and hot drinks, generous holiday entitlement, pension contributions, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on gym memberships, restaurants, holidays, and retail vouchers. We are committed to creating an inclusive workplace where every colleague can achieve their full potential and every customer feels welcome.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering excellent customer service and coaching teams to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership experience, including taking responsibility for store operations in the absence of senior management. Experience managing employee relations issues such as disciplinaries, performance, and absence management.

About you
You are a confident and hands-on leader who thrives in a fast-paced retail environment. You have a passion for delivering brilliant customer service and can inspire your team to do the same. You are comfortable managing challenging situations and employee relations with professionalism and fairness. You are motivated by meeting and exceeding KPIs and enjoy driving continuous improvement in store performance.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership and people management within retail or convenience stores is essential. A commitment to personal development and embracing Sainsbury’s inclusive culture is highly valued.