Location
Initially aligned to our Dulwich store, London. Successful candidates may be deployed to an alternative nearby location within a reasonable commuting distance. Final placement will be confirmed at offer stage, in line with business requirements and travel policy.

Hours
Full-time hours over 4 nights per week. Nightshifts typically run from 22:00 until 08:00.

Salary
Negotiable, with a £4,500 premium on top of the base salary for nightshift work. Salary depends on experience, store size, complexity, and location.

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store. You will prioritise deliveries, organise the warehouse, and replenish shelves, often running the full store operation alone overnight. You will be responsible for the full shift, including the safety and wellbeing of colleagues in store. Ensuring that standards are excellent by morning so the store is ready to serve customers is a key part of the role.
People management is a significant responsibility, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy.
Our nightshift managers are hands-on leaders who drive operational excellence and create a safe, supportive environment for their teams during out-of-hours trading.

Experience
- Proven track record of delivering excellent customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership experience, including taking responsibility for store operations in the absence of senior management.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About You
- Comfortable working nightshifts and adaptable to the physical and mental demands of overnight work.
- Resilient and able to provide a safe and healthy environment for your team.
- Strong leadership skills with the ability to lead operations independently.
- Inclusive in approach, putting inclusivity at the heart of everything you do.
- Provides brilliant customer service and coaches a team to do the same.

Qualifications
Desirable:
- Previous experience working night shifts in a high-volume, operational environment.
- Ability to create a safe, supportive atmosphere for the team during out-of-hours trading.