Location
London

Hours
Full Time - 4 nights per week, typically from 22:00 until 08:00

Salary
Negotiable, with a £4,500 nightshift premium on top of base salary

About the Role
As a Customer and Trading Manager on the nightshift, you will lead a team overnight to deliver all replenishment activities across the store. You will prioritise deliveries, organise the warehouse, and replenish shelves, often running the full store operation on your own overnight. You will be responsible for the full shift, including the safety and wellbeing of colleagues in store. Your focus will be on ensuring standards are excellent by morning, ready to serve customers effectively. People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. This role requires bold leadership, a passion for service, and the ability to empower your team to raise the bar every day. You will be hands-on, managing operations and delivering a seamless experience for both colleagues and customers during out-of-hours trading.

Experience
- Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
- Experience leading a team in a fast-paced, customer-facing environment, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About you
- Comfortable with nightshift working and adaptable to the physical and mental demands of overnight shifts.
- Resilient and able to maintain a safe and healthy environment for your team.
- Strong leadership skills with the ability to lead operations independently.
- Inclusive in approach, putting inclusivity at the heart of everything you do.
- Provides excellent customer service and coaches a team to do the same.
- Experience managing disciplinaries, performance issues, or similar employee relations matters.
- Desirable: Previous experience working night shifts in a high-volume operational environment, creating a safe and supportive atmosphere during out-of-hours trading.

Qualifications
Relevant leadership and operational experience in retail or similar fast-paced environments is essential. Specific formal qualifications are not stated but demonstrated leadership and operational success are required.