Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online at Sainsbury's, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the store's shopping experience.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, including in the absence of more senior management, driving performance and operational excellence.

Our management teams are the driving force behind our business, empowering teams to raise the bar every day for our customers. From product availability to safety standards and seamless daily operations, you will be a hands-on leader making a measurable impact on both colleagues and customers. This role brings our purpose to life through bold leadership and a passion for service.

Experience
- Previous line management responsibilities in a fast-paced, operational environment
- Proven track record of delivering brilliant customer service and coaching teams to do the same
- Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues, including performance and absence management

About you
You are a confident and visible leader who thrives in a fast-paced environment. You have a passion for delivering excellent customer service and developing your team. You are proactive, hands-on, and able to manage multiple priorities while maintaining a positive and motivating atmosphere. You take ownership of operational challenges and lead by example to achieve outstanding results.

Qualifications
While specific qualifications are not detailed, a strong background in operational management and people leadership within retail or a similar environment is essential. A commitment to continuous development and embracing Sainsbury's inclusive culture is highly valued.