Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online at Sainsbury's, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, including in the absence of more senior management, driving performance and delivering key performance indicators (KPIs). Your leadership will help create a rewarding work environment for colleagues and an exceptional shopping experience for customers, bringing Sainsbury’s purpose to life through bold, hands-on management.

Experience
- Previous line management responsibilities in a fast-paced, operational environment.
- Proven track record of delivering brilliant customer service and coaching teams to do the same.
- Experience leading teams in customer-facing environments, motivating others, driving performance, and maintaining smooth operations.
- Operational leadership experience, including taking responsibility for store operations in the absence of senior managers.
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
- Experience managing employee relations issues, including performance and absence management.

About you
You are a confident and visible leader who thrives in a fast-paced environment. You have a passion for delivering excellent customer service and inspiring your team to do the same. You are hands-on, proactive, and comfortable managing operational challenges independently when required. Your leadership style empowers colleagues and drives continuous improvement in store performance and customer experience.

Qualifications
While specific qualifications are not detailed, successful candidates will demonstrate strong leadership, operational management skills, and a commitment to delivering excellent customer service. A willingness to work early morning shifts is essential.