Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent upon experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensuring the overall success of the shopping experience within the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, often working independently in the absence of more senior management.

Our management teams are the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, you will empower teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker, making work more rewarding for colleagues and shopping a next-level experience for customers. This is how we bring our purpose to life, one powerful action at a time.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% every Friday and Saturday at Sainsbury’s
- Annual bonus scheme based on performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with matched contributions of 4-7.5%
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme to hire bikes and cycling equipment with tax and NI savings
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equity and inclusion with enhanced discretionary leave and support for carers
- Development opportunities including mentorship, training and career progression pathways

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching a team to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership experience, including taking responsibility for store operations in the absence of senior managers. Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction or colleague engagement. Experience managing employee relations issues, including performance and absence management.

About you
You are a confident and visible leader who inspires and coaches teams to deliver exceptional customer service. You are hands-on, proactive, and able to lead operations independently when required. You thrive in a fast-paced environment and are passionate about creating a positive shopping experience for customers and a rewarding workplace for colleagues.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership, people management, and customer service is essential. A commitment to continuous development and embracing inclusive working practices is highly valued.