Location
London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers. Collaborate with other managers to ensure the success of the overall store shopping experience. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. Our management teams are the driving force behind the business, empowering teams to raise the bar every day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, you will be a hands-on, sleeves-rolled-up changemaker. This role requires bold leadership, a passion for service, and an eye for opportunity to make work more rewarding for colleagues and shopping a next-level experience for customers.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and individual performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme to build investment at discounted rates
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme offering tax and NI savings on bikes and equipment
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace committed to diversity, equality and providing support for carers and families

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven track record of delivering brilliant customer service and coaching teams to do the same. Experience leading a team in a customer-facing environment, motivating others, driving performance, and maintaining smooth operations. Operational leadership experience, including taking responsibility for store operations in the absence of more senior managers. Experience managing employee relations issues such as disciplinaries, performance, and absence management. Demonstrated success in meeting or exceeding KPIs related to sales, availability, customer satisfaction or colleague engagement.

About you
Strong leadership skills with the ability to engage and inspire a large team. Passionate about delivering excellent customer service and improving the shopping experience. Comfortable leading operations independently when required. Able to manage performance and capability effectively while maintaining a positive team environment.

Qualifications
Relevant management experience in retail or a similar fast-paced environment is essential. No specific formal qualifications are required, but a commitment to personal development and team growth is important.