Location
London, Greater London - Pantheon Store

Hours
Part Time
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Friday 10:00 - 18:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Salary
£13.85 per hour

About the Role
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service. Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability

Inclusion and Support
M&S is committed to being an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We support flexible working and provide reasonable adjustments throughout the recruitment process to ensure fairness and accessibility.

We offer mentorship through a buddy system to support new colleagues and a flexible working policy that includes part-time working, compressed weeks, and job sharing options.

Our wellbeing hub provides resources including a free virtual GP service. We also have various colleague networks supporting Forces Community, Family & Carers, Health and Wellbeing, Cancer, LGBTQ+, Culture and Heritage, Gender Equality, and Menopause to foster a supportive and inclusive workplace culture.

Experience
No specific experience required, but previous customer service or retail experience is advantageous.

About you
Customer-focused with high levels of service and attention to detail.
Ability to stay calm and efficient under pressure.
Strong communication skills and a good listener.
Adaptable and flexible to changing situations and working patterns.
Digitally confident and comfortable using digital tools.
Team player who supports colleagues and contributes to a positive working environment.

Qualifications
No formal qualifications required. A positive attitude, willingness to learn, and commitment to delivering excellent customer service are essential.