Location
London

Hours
Evening and weekend availability is essential for this fixed term role (3 months).

Salary
£12.85 or £13.10 per hour

About the Role
As part of the Customer Experience team at ATG Entertainment, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers, and Supervisors on shift. You will work alongside Security and Box Office Staff at venue entrances, collaborating closely to ensure the best possible customer experience.

This varied role involves working across all Front of House areas including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and merchandise stands, selling ice cream and programmes in the auditorium, and showing people to their seats.

Key responsibilities include greeting and engaging with audience members to make them feel genuinely welcomed and valued, answering queries with timely and useful information, maintaining up-to-date knowledge of the venue and shows, proactively suggesting and selling products such as food, beverages, merchandise, programmes, and packages, and working to exceed sales targets.

You will also be responsible for the accurate and safe handling of cash and stock, identifying and acting on risks to customer or staff health, safety or security, complying with company Risk Management policies, working collaboratively as a team, and taking initiative to complete necessary tasks.

Please note this role may involve working with children or vulnerable people.

Experience
No specific experience is required. We welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

About you
- Understand the impact of the role on the customer experience and its importance to the company.
- Demonstrate a strong work ethic and care about quality.
- Be observant and customer-focused.
- Relate well to others and communicate effectively.
- Be proactive, decisive, and able to get things done.
- Think creatively and have ambition and drive.
- Have a flair for sales.

Qualifications
No formal qualifications are required for this position, only a positive attitude and willingness to learn.