Location
Elgin Ave., London

Hours
Full Time

Salary
£50,570 per annum

About the Role
The Government Property Agency (GPA) is the largest property holder in government, managing over £2.1 billion in property assets and more than 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.

Representing His Majesty’s Government, we lead significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme, and Net Zero Programme. We also deliver cost-effective property services including asset management, lifecycle replacement, and workplace services.

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values shape our culture and guide how we work, lead, and grow together: Striving for excellence, Empowering through respect, Acting with integrity, and Succeeding together.

The GovPass Programme within GPA is modernising Access Control Systems across HMG by delivering a new UK government standard for card encryption, improving building security and enabling greater interoperability through innovative technology. Operating across the UK in some of the most iconic government buildings, GovPass card encryption and personalisation is managed by the central GovPass Bureau Service.

The Delivery Manager (Operations) is a critical role responsible for the day-to-day delivery and management of the GovPass Bureau Service and pass production facilities. You will oversee pass production, asset management, project and delivery leadership, and incident response to ensure the highest standard of service is delivered to HMG.

Key responsibilities include overseeing daily GovPass Bureau Service activities, ensuring production and dispatch of building passes meet cross-government demand, continuously improving asset management processes, leading complex operational projects such as mass enrolments during building moves, building strong relationships with security and property leads across departments, maintaining the GovPass documentation library, and responding in-person to incidents to maintain operational security.

Experience
- Proven experience managing complex operational services and tracking delivery against technical requirements and milestones
- Demonstrable experience in stakeholder engagement and managing expectations throughout projects
- Experience managing large-scale business change
- Experience managing outcomes of an integral external supplier
- Familiarity with Jira for project management and service desk operations

About you
- Strong stakeholder engagement skills
- Resilient, adaptable, and comfortable working in a fast-paced and evolving environment
- Driven and focused to deliver within the public sector with an emphasis on value for money
- Collaborative and inclusive, able to build trust across diverse teams and stakeholders
- Skilled in managing, mentoring, and guiding stakeholders through service delivery and improvement

Qualifications
- Formal project management qualification (e.g. Prince2, APMG) or willingness to become certified within 12 months of taking up post is desirable
- Operational security knowledge including understanding of access control systems, building access policies, card production processes, and HMG security standards is desirable
- Experience working within Government Services is desirable
- Problem solving skills with experience in incident and problem management and ability to respond effectively to urgent service needs is desirable