Location
London

Hours
Full Time - standard business hours

Salary
£82,000 per annum

About the Role
As the Director of CRM at Go City, you will lead the strategy and execution of customer relationship management initiatives to drive engagement, retention, and revenue growth. You will oversee the CRM team, collaborate with marketing, sales, and product departments, and leverage data-driven insights to optimize customer experiences across multiple channels. This leadership role requires a strategic thinker with a passion for customer-centric innovation and a proven track record in CRM management within a fast-paced environment.

Experience
Proven experience in a senior CRM leadership role, ideally within the travel, entertainment, or technology sectors. Demonstrated success in developing and implementing CRM strategies that drive customer engagement and business growth.

About you
Strategic and analytical thinker with excellent leadership and communication skills. Ability to inspire and manage a team, collaborate cross-functionally, and adapt to a dynamic business environment. Passionate about customer experience and data-driven decision making.

Qualifications
A relevant degree or equivalent experience in marketing, business, or related fields is preferred. Strong knowledge of CRM platforms, data analytics, and marketing automation tools is essential.