Location
London office, hybrid working model: 2 days remote, 3 days office-based

Hours
Full Time

Salary
Negotiable

About the Role
UNIQLO, a leading brand of the Fast Retailing Group and one of the largest apparel retailers globally, is recruiting an Ecommerce Fraud and Risk Analyst to join the EU E-Commerce IT team. Reporting to the European Fraud Lead, you will collaborate closely with EC IT, Customer Service, Logistics, Warehouse Operations, Finance, EU Ecommerce teams, global stakeholders, and external partners at local, European, and global levels.
This role offers an exciting opportunity for someone with strong analytical skills and experience in ecommerce, fraud prevention, risk management, business analysis, or operational improvement to help build a structured and scalable fraud management function across UNIQLO Europe Ecommerce.
You will support reducing financial losses related to chargebacks, payments, deliveries, returns, refund abuse, and account abuse by improving detection, strengthening prevention strategies, and driving practical, data-led improvements across European markets.

Key Responsibilities:
- Analyse fraud trends across payments, chargebacks, deliveries, returns, refund abuse, and account abuse to identify risks and support decision making through clear data insights.
- Conduct investigations into suspicious transactions, fraud cases, and emerging abuse patterns, including root cause analysis and recommendations for prevention.
- Build and maintain fraud reporting, KPI dashboards, and management summaries to support monitoring and business decisions.
- Support monitoring and improvement activities across various fraud types including chargeback, payment, delivery, return abuse, refund abuse, and account takeover.
- Identify and implement process improvements to reduce fraud-related losses, operational inefficiencies, and manual fraud checks.
- Help standardise fraud handling processes across Customer Service, Warehouse Operations, Logistics, and related teams to improve consistency.
- Support fraud-related system enhancements, automation initiatives, and process digitisation projects including requirements gathering, testing, and implementation.
- Collaborate with internal teams, global stakeholders, payment providers, fraud solution partners, and external partners to coordinate fraud prevention initiatives.
- Support internal training and fraud awareness activities for Customer Service, warehouses, delivery carriers, and operational teams.
- Contribute to the European Fraud Roadmap, helping transition from reactive case handling to proactive, scalable fraud prevention.

Experience
- Strong analytical and problem-solving skills with the ability to identify trends through operational and transactional data.
- Experience in ecommerce, fraud prevention, risk management, business analysis, or operational improvement roles.
- Proven experience producing reports, dashboards, or management summaries that translate complex data into clear, actionable recommendations.
- Experience conducting root cause analysis and recommending practical solutions to improve processes and controls.
- Ability to manage and coordinate activities across multiple teams and stakeholders in a fast-paced, multi-market environment.
- Familiarity with payment, order management, logistics, or customer service processes.
- Good Excel and data analysis skills, with experience using reporting tools or dashboards.
- Strong written and verbal communication skills, able to communicate clearly with business teams and management.
- Experience with chargebacks, payment fraud, delivery fraud, return abuse, refund abuse, account takeover investigations, or fraud prevention platforms is advantageous.
- Familiarity with tools such as Riskified, Salesforce, Adyen, PayPal, Klarna, SQL, Power BI, or similar solutions is beneficial.

About you
- Curious, detail-oriented, and data-driven with strong ownership, accountability, and a continuous improvement (kaizen) mindset.
- Able to challenge existing processes constructively, influence stakeholders without direct authority, and drive continuous improvement.

Qualifications
No specific qualifications required; focus is on relevant experience, skills, and a proactive attitude.