Location
Tower Hamlets, London

Hours
Full Time

Salary
£35,000 per annum

About the Role
The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors. You will support the team to achieve individual and team targets, providing ongoing practical support through observations, caseload reviews, and discussions of complex cases. You will conduct performance reviews and observations to assess competence in line with Ingeus' Performance Excellence Programme. Key responsibilities include direct line management of the team, mentoring, training and developing team members to perform their roles effectively, regular observations and caseload reviews, and supporting successful project delivery by maintaining operational excellence, achieving KPIs, managing day-to-day quality of provision, and managing performance.

About Ingeus
Ingeus works with governments, employers, and local partners to design and deliver services that solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. We are purpose-led, passionate, and proud to work with customers and communities to drive social change. Our culture is built on treating everyone with dignity, ensuring every individual feels comfortable, confident, and recognised for their contributions. We value neurodiverse colleagues and provide a transparent application and interview process.

Experience
Previous team management or lead experience is essential. Proven ability to oversee performance, mentor and support colleagues, and ensure KPIs are met.

About you
Strong stakeholder management skills with the ability to effectively network and build relationships internally and externally. Motivated to lead a team to success and maintain high standards of operational excellence.

Qualifications
Not specified, but relevant leadership experience and a commitment to team development are required.

Benefits
- 25 days annual leave plus bank holidays with the option to salary trade extra leave
- Employee Assistance Programme with 24/7 access and 6 counselling sessions
- Private Medical Insurance and Life Assurance
- Up to two days per year dedicated to Community Giving (Volunteering)
- Eyecare vouchers to assist with purchasing new glasses
- Online discount shopping via Perks at Work
- Cycle to Work scheme
- Travel Season Ticket Loan
- Long Service Awards
- Access to Salary Finance for financial education and advice
- Opportunity to purchase additional perks such as Critical Illness Cover and Dental Insurance