Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work to deliver for our customers. We are coworkers, not just employees, who support each other and our customers to Make Amazing Happen.

CDW is seeking a senior data-driven proactive Employee Relations Partner to lead and execute the employee relations strategy, operating model, and governance aligned with our company values and objectives across UK&I. Reporting to the Head of Shared Services UK&I and operating within a global, matrixed organisation, this pivotal role is accountable for ER outcomes and provides expert advice on employee relations issues and risks.

You will act as CDW’s senior ER authority, resolving complex disputes, settling matters, advising senior leaders on TUPE and acquisitions, and ensuring best practice and company policies are upheld. Combining strategic insight, tactical implementation, and relationship building, you will foster an environment characterised by fairness, respect, and inclusion, embedding employee relations practices across all levels of the business.

Key responsibilities include:
- Leading the employee relations strategy and governance, ensuring legal compliance and alignment with global corporate values.
- Providing end-to-end advice and support on complex employee relations matters including disciplinary, grievance, absence management, performance, probation, capability, misconduct, redundancy, TUPE, flexible working, and family leave.
- Managing a team to ensure timely response to ER queries and cases within agreed SLAs.
- Overseeing the Occupational Health process, ensuring GDPR compliance and supporting absence and reasonable adjustment procedures.
- Facilitating mediation to achieve balanced outcomes protecting coworkers’ rights and company interests.
- Leading high-risk organisational change processes such as TUPE, redundancy, and restructures.
- Advising UK&I HR Leadership and senior business leaders on strategic ER matters balancing legal risk, coworker experience, and commercial priorities.
- Maintaining accurate case documentation and applying human-centred principles to case handling.
- Overseeing governance, risk management, and compliance including employment tribunal preparations.
- Collaborating with global ER teams to ensure consistency and continuous improvement of ER processes.
- Acting as a trusted adviser to senior leaders, influencing decisions and driving proactive employee engagement strategies.
- Designing and delivering training and workshops on effective employee relations practices.
- Deputising for the Head of Shared Services UK&I when required.
- Managing ER reporting, data analytics, and financial oversight related to ER legal support.
- Leading and developing the ER team, fostering a high-performance culture aligned with CDW values.

CDW is committed to fostering an equitable, transparent, and respectful hiring process and encourages candidates to embrace an AI mindset, supporting continuous learning and innovation.

Experience
- Minimum of 5 years' experience in employee relations with a strong focus on conflict resolution and compliance.
- In-depth knowledge of UK employment law and best practices managing cases through to employment tribunal.
- Proven ability to handle sensitive matters professionally with discretion and integrity.
- Experience in a global, matrixed organisation is preferred.
- Familiarity with HR systems such as Workday, EthicsPoint, ServiceNow, and SharePoint is advantageous.

About you
- Excellent interpersonal, written, and verbal communication skills with strong influencing and negotiation abilities.
- Strong analytical and critical thinking skills with the ability to assess complex issues and offer practical solutions.
- Commercially aware with business acumen and strategic thinking.
- Ability to manage ambiguity, make sound judgements, and adapt style to maintain strong relationships.
- Strong change management capability including shaping plans, managing impacts, and driving adoption.
- Commitment to creating inclusive, engaging experiences prioritising employee wellbeing and growth.
- Comfortable operating in a fast-paced, dynamic environment.
- Continuous improvement mindset and openness to AI-enabled tools and innovation.

Qualifications
- Degree in Human Resources or related field preferred.
- CIPD qualification or equivalent is desirable.
- Commitment to championing AI fluency and responsible AI adoption within the organisation.