Location
Uxbridge, London (office-based role)

Hours
37 hours per week. Monday to Thursday 8:30 am to 5:00 pm, Friday 8:30 am to 4:30 pm

Salary
£33,000 per annum (dependent on experience)

About the Role
Are you looking for a rewarding role that allows you to utilise your current skills to influence, support and encourage others to build a future? This role offers the opportunity to make a real difference in people’s lives. As an Employment Adviser, you will provide advice and support to guide participants in overcoming barriers to employment and achieving realistic job goals. You will manage a caseload, acting as coach, mentor, and the principal trusted contact to build strong, positive relationships. Your role will involve motivating, challenging, encouraging, and helping customers obtain sustainable employment.

Key responsibilities include meeting and striving to exceed personal performance targets, progressively managing a caseload using appropriate strategies, delivering a positive customer experience, facilitating assessments to understand individual circumstances and goals, and co-producing personalised Action Plans with SMART targets. You will provide tailored support in job search and interview preparation, assist with digital skills training, and maintain up-to-date knowledge of the local labour market to source suitable job opportunities.

Additional duties include direct marketing to employers via digital media, marketing customers to employers, identifying recruitment needs, developing relationships with key stakeholders, maintaining compliance with customer records, and understanding specialist signposting services related to disabilities, housing, and benefits. You will also participate in continuous improvement activities to ensure excellent customer service and undertake other duties as required.

This role offers a competitive salary and a comprehensive benefits package, including 25 days annual leave plus bank holidays and a birthday day off, volunteer days, pension contributions, healthcare cash plan with life assurance, annual pay review, refer a friend scheme, and access to retail discounts and additional voluntary benefits. There is also opportunity for career progression within the Seetec Group.

Experience
- Good working knowledge of the local labour market in the specified geographical locations
- Experience working in a target-driven environment
- Experience delivering services to meet contractual and quality standards
- Fully IT literate with proficiency in Microsoft Office programs

About you
- Motivated and able to work under pressure without day-to-day supervision
- Excellent customer service skills with a motivational approach
- High level of initiative and problem-solving ability
- Ability to build strong, positive relationships and act as a trusted adviser

Qualifications
- Basic knowledge of self-employment
- Desirable: knowledge of the employability and recruitment industries
- Desirable: experience providing information, advice, and guidance
- Full driving licence is desirable