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Edmonton, London

ERD Operations Manager

Enfield Council
£55,542
Full-time
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Description

Location
Edmonton, London

Hours
Full Time (hours not specified)

Salary
£55,542 per annum

About the Role
Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Join Enfield Council and take a leading role in driving excellence across our responsive repairs service. Following the Council's Regulator of Social Housing C1 rating, this is an exciting opportunity to make a major contribution to improving service delivery for the benefit of our residents.
- Take charge of improving services by identifying and mitigating budget risks, setting performance standards, and addressing performance shortfalls with pace and efficiency.
- Drive service improvements by implementing plans to enhance the quality of responsive repairs and project delivery, creating a lasting positive impact on residents' lives.
- Collaborate with senior consultants, contractors, council officers, elected members, and third-party organisations to ensure effective planning, information exchange, and seamless service delivery.
Enfield Council values a culture that puts customers at the heart of everything we do by empowering our people to work together, be open, honest and respectful, take responsibility, and listen and learn. We support flexible working and offer a range of benefits to support your wellbeing and career development.

Requirements

Experience
- Proven ability to engage, coach and motivate teams, setting clear targets and expectations.
- Demonstrable experience leading and managing technical staff.
- Experience managing and controlling Mechanical and Electrical programmes with successful outcomes.
- Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives.
- Experience designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment.
- Knowledge of relevant legislation and regulations related to landlord asset activities.
- A passion for driving excellence in performance and delivering outstanding results.

About You
Motivated and experienced leader with a commitment to service improvement and customer focus. You will be proactive in addressing challenges and passionate about empowering teams to achieve high standards.

Qualifications
Not explicitly stated, but relevant technical and leadership qualifications or experience in Repairs and Maintenance management are expected.

Expiry date: 29/10/2025
ERD Operations Manager
Company
Enfield Council
Salary
£55,542
Job Type
Full-time
Location
Edmonton, London
Our Commitments
Disability Confident
Armed Forces Covenant
Building Diverse Workforces
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