Location
London, Coventry, or Manchester

Hours
Full Time

Salary
Negotiable

About the Role
At Argos, we’re on a mission to make shopping effortless, fast, and genuinely enjoyable whether customers are online, in-app, or standing in one of our stores. We are looking for an Experience Design Manager to lead our in-store and colleague experiences, shaping how millions of people browse, buy, and interact with Argos every day. This role combines hands-on design, team leadership, and emerging technology to deliver measurable impact.

Key responsibilities include:
- Leading and growing a brilliant design team
- Managing, coaching, and inspiring experience designers
- Creating a culture of high standards, curiosity, and continuous improvement
- Supporting career growth while maintaining delivery momentum
- Reporting to the Head of Experience Design
- Owning the in-store experience and shaping future in-store and assisted digital journeys from kiosks to collections and payments
- Designing experiences that connect seamlessly with our app, website, and operational systems
- Balancing unique challenges with bold, innovative thinking
- Staying hands-on with design work when it matters
- Guiding teams through complex problems from idea to execution
- Moving fluidly between big-picture strategy and detailed design decisions
- Using AI-powered design tools and workflows to accelerate insight, ideation, and delivery
- Leading by example in exploring smarter, efficient ways to design
- Delivering real customer and business impact, including improving customer and colleague satisfaction, increasing conversion and in-store purchase rates, reducing friction across key journeys, and designing simple, inclusive, and genuinely helpful experiences
- Collaborating closely with Product, Engineering, Retail, and Commercial teams
- Bringing stakeholders on the journey through clear thinking and compelling storytelling
- Turning insight into action at pace

We operate in a modern software engineering environment with significant investment in standards and principles such as Agile, Scrum, and XP. You will have exciting opportunities to work across AI and reusable technology, contributing to a fast-moving, ambitious environment.

Experience
- At least 3 years managing a design team
- Strong hands-on UX, product, or service design capability
- Experience or passion for omni-channel end-to-end experiences
- Confidence working with data, research, and experimentation
- Experience using AI in design workflows
- Thrives in fast-moving, ambitious environments

About you
Passionate about design leadership and innovation, you are motivated by delivering impactful customer experiences and fostering a collaborative team culture. You enjoy balancing strategic thinking with detailed design execution and are comfortable navigating complex challenges with creativity and agility.

Qualifications
We are committed to being an inclusive employer and welcome candidates from diverse backgrounds. While specific qualifications are not mandated, a strong portfolio demonstrating relevant experience and design leadership is essential. We support continuous development and offer flexible working arrangements to help you thrive.