Location
London

Hours
Full Time (hours not specified)

Salary
£14.00 per hour

About the Role
As an F&B Host/ess at Leonardo Hotels, you will support the smooth running of the food & beverage department, ensuring every aspect of the guest food & beverage service experience is delivered to the highest standards. You will work as part of a team focused on maximizing guest satisfaction and comfort, responding positively and promptly to guest enquiries. Your responsibilities include taking ownership of assigned duties and tasks, delivering them in a timely and professional manner, and contributing to the achievement of departmental plans and hotel initiatives. You will collaborate closely with your immediate report to control costs and inventory, maintain productivity and performance levels, and build effective working relationships while promoting the company culture and values. Additionally, you will ensure compliance with all relevant legislation and due diligence requirements, preparing for and supporting internal and external audits as needed.

Perks and Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme with vouchers redeemable at high street shops
- Talent referral scheme
- Thank You Week featuring activities such as ice cream trucks and yoga classes
- Wellbeing calendar
- Ongoing job-related training programmes with clear progression paths

Our Commitment
Leonardo Hotels is dedicated to creating a workplace where every individual is welcomed, valued, and respected regardless of background or identity. We embrace diversity and ensure everyone feels seen, heard, and empowered.

Why Join Us?
Joining Leonardo Hotels means becoming part of a community of over 55 hotels across the UK & Ireland. We invest in our colleagues through regular training sessions, wellbeing webinars, and clear career progression opportunities, providing support and practical training to help you build a successful future in hospitality.

Experience
- Experience in food & beverage service is beneficial but not essential
- Experience working with IT systems on various platforms

About you
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for hospitality
- Ability to find creative solutions and take ownership of duties and tasks
- Personal integrity and ability to work in an environment that demands excellence
- Strong communication skills

Qualifications
No formal qualifications are required for this role, but a positive attitude and dedication to guest service are essential.