Location
Edmonton, London

Hours
Full Time (hours not specified)

Salary
£42,771 per annum

About the Role
This is a fantastic opportunity to join the Service Development Team within the Housing & Regeneration Service, focusing on making significant improvements to Council Housing services. The Feedback, Learning and Insight Officer will champion the voice of the customer by capturing resident feedback from various sources including satisfaction surveys, focus groups, complaints, and compliments. You will ensure that analysis of this feedback drives actions to support continuous learning and service improvement.

Key accountabilities include maintaining a clear understanding of the service objectives and development to meet changing needs, with an emphasis on customer relations and continuous service improvement. You will contribute to fostering a customer-focused culture committed to value for money, high standards of customer service, health and safety, and the Council’s core values.

You will work closely with the Customer Experience Service to support the implementation, embedding, and continuous improvement of the Council’s corporate systems. This will ensure a single view of the customer across Council Housing, turning data into meaningful intelligence to inform future strategy, planning, and service improvement activities.

Enfield Council is passionate about putting customers at the heart of everything it does by empowering its people to work collaboratively, be open, honest and respectful, take responsibility, and continuously listen and learn. Flexible working arrangements are supported.

Experience
Experience relevant to customer feedback analysis, service improvement, or housing services is desirable to effectively champion the voice of the customer and support continuous learning.

About you
You will be customer-focused, committed to delivering high standards of service, and able to work collaboratively within a team. You should be adaptable to changing service needs and demonstrate a proactive approach to embedding continuous improvement and value for money. Strong communication and analytical skills are essential to translate feedback into actionable intelligence.

Qualifications
Specific qualifications are not detailed; however, relevant experience and skills in customer insight, data analysis, or service development will be advantageous.