Location
London - Interiors London Office based in Farringdon.

Hours
Monday to Friday, 08:00 to 16:30

Salary
Negotiable

About the Role
Willmott Dixon have an exciting opportunity for a Field Support Analyst to deliver an efficient and effective IT field support service within our London office. The main purpose of this role is to provide a dedicated on-site IT presence, ensuring colleagues have the technology, support, and workplace services required to work effectively. You will engage in floor walking, desk-side support, proactive maintenance, ServiceNow ticket management, and incident resolution to identify and resolve issues before they impact business operations. The role supports office-based collaboration, customer meetings, and workplace technology by providing a consistent on-site presence to ensure technology services, meeting spaces, and user support are available from the start of the business day, five days per week.

Key Responsibilities
Provide responsive on-site and remote technical support, ensuring high customer service and user satisfaction. Build strong relationships with colleagues and stakeholders to understand their needs and deliver effective technology solutions. Diagnose, troubleshoot, and resolve hardware, software, network, and device-related issues promptly. Collaborate with IT teams and third-party suppliers to resolve incidents, service requests, and major technical issues. Monitor and contribute to service performance against KPIs and SLAs, identifying opportunities for improvement. Maintain accurate documentation including support procedures, knowledge articles, asset records, and technical run books. Ensure compliance with IT policies, security standards, and audit requirements while supporting operational excellence. Proactively identify risks, recurring issues, and improvement opportunities to enhance IT services and end-user experience.

About Us
With over 170 years of rich history, Willmott Dixon’s purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities, and enhancing the environment for future generations. Our values, people, innovation, partnerships, and sustainability focus have built a successful privately owned business where our people thrive. Recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe’s 1,000 best workplaces by the Financial Times in 2025, Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in sustainable development.

Experience
- Supporting Microsoft Windows 11 environments
- Microsoft 365 support and administration
- Active Directory and Microsoft Entra ID experience
- Supporting end-user devices, workplace technology, and collaboration tools
- Strong troubleshooting, communication, and customer service skills
- Experience using IT Service Management and ticketing platforms

About you
Customer focused and service driven. Proactive and solutions orientated. Strong communicator and relationship builder. Organised, resilient, and accountable. Committed to continuous improvement and professional development.

Qualifications
- ITIL Foundation Certification (desirable)
- Microsoft Intune administration experience (desirable)
- Windows Autopilot knowledge (desirable)
- Microsoft Teams Rooms experience (desirable)