Location
London

Hours
Full Time (hours not specified)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Food Manager at Sainsbury's, you will role model and coach for high standards and efficiency across the entire food hall. You will manage compliance with processes while bringing passion and flair for excellent shopkeeping and customer service. Your goal is to ensure every customer gets the food they want, helping us remain the first choice for food shopping. People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you will assume overall responsibility for running the store, providing direction and support to colleagues to deliver outstanding customer experiences. You will lead operations confidently, even in the absence of more senior management, driving the team to meet and exceed KPIs and operational goals.

Benefits
Working for Sainsbury's offers a great range of benefits including a 10% discount on shopping at Sainsbury's, Argos, Tu and Habitat after four weeks, increasing to 15% discount every Friday and Saturday. You will be eligible for an annual bonus scheme based on performance, free food and hot drinks in stores, generous holiday entitlement, maternity and paternity leave, and a pension scheme with matched contributions between 4-7.5%. Additional benefits include the Sainsbury's share scheme, wellbeing support (emotional support, counselling, legal and financial advice), colleague networks, Cycle to Work scheme, and special offers on gym memberships, restaurants, holidays, retail vouchers and more. Sainsbury's is committed to being an inclusive workplace where colleagues can grow, supported by development opportunities such as mentorship, training, and career progression pathways.

Experience
Previous line management responsibilities in a fast-paced, operational environment. Proven success in delivering KPIs such as sales, stock availability, customer satisfaction, and colleague engagement. Experience managing complex people matters including performance, absence, and formal employee relations cases with confidence and fairness. Leadership experience in a high-volume, fast-paced operational setting such as retail, food service, or hospitality.

About you
You provide brilliant customer service and coach your team to do the same. You inspire others, drive high performance, and create a culture where colleagues thrive. You are comfortable leading operations independently when required and have a passion for service and operational excellence.

Qualifications
While specific qualifications are not detailed, a track record of delivering exceptional customer experiences and leadership in a dynamic, customer-facing environment is essential.