Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Food Manager at Sainsbury's, you will role model and coach your team to maintain high standards and efficiency across the entire food hall. You will manage compliance with processes while bringing passion and flair for excellent shopkeeping and customer service. Your goal is to ensure every customer gets the food they want, helping us remain the first choice for food shopping.

People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you will take overall responsibility for running the store, providing direction and support to colleagues to deliver outstanding customer experiences.

Our Food Managers are hands-on leaders who drive operations, maintain safety standards, and ensure product availability. You will empower your team to raise the bar every day, making work more rewarding for colleagues and shopping a next-level experience for customers. This role is vital in bringing our purpose to life through bold leadership and a passion for service.

Experience
- Previous line management responsibilities in a fast-paced, operational environment.
- Proven track record of delivering exceptional customer experiences and coaching others to raise standards.
- Leadership experience in a high-volume, fast-paced setting such as retail, food service, or hospitality.
- Experience managing complex people matters including performance, absence, and formal employee relations cases.
- Demonstrated success in delivering against KPIs such as sales, stock availability, customer satisfaction, and colleague engagement.

About you
You are a confident and inspiring leader who thrives in dynamic, customer-facing environments. You have a passion for delivering brilliant customer service and can motivate your team to do the same. You are comfortable leading operations independently and handling employee relations with fairness and confidence.

Qualifications
Relevant leadership experience in retail, food service, or hospitality is essential. Specific formal qualifications are not stated but a strong operational and people management background is required.