Location
London

Hours
Part Time - Hours to be discussed at interview

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a General Merchandise Manager at Sainsbury's, you will take full responsibility for managing all non-food products, ensuring they are presented excellently to delight customers. You will oversee smooth daily operations from the shop floor to the warehouse. People management is a key part of the role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. Occasionally, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver outstanding customer service.

Our management teams are the driving force behind our business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact. This role offers the chance to make work more rewarding for colleagues and create a next-level shopping experience for every customer.

Experience
- Previous line management responsibilities in a fast-paced, operational environment.
- Proven track record of delivering exceptional customer experiences and coaching others to raise standards.
- Leadership experience in a high-volume, fast-paced operational setting such as retail, food service, or hospitality.
- Demonstrated success in delivering against a wide range of KPIs including sales, stock availability, customer satisfaction, and colleague engagement.
- Experience managing complex people matters including performance, absence, and formal employee relations cases with confidence and fairness.

About you
You are truly obsessed with customers and service, and you coach your team to do the same. You lead operations confidently and are comfortable taking charge in the absence of more senior management. You inspire others, drive high performance, and create a culture where colleagues thrive.

Qualifications
While specific qualifications are not detailed, leadership experience and a strong operational background in customer-facing environments are essential.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% every Friday and Saturday.
- Annual bonus scheme based on performance.
- Free food and hot drinks for colleagues.
- Generous holiday entitlement, maternity and paternity leave.
- Pension scheme with matched contributions between 4-7.5%.
- Sainsbury’s share scheme offering discounted investment opportunities.
- Wellbeing support including emotional support, counselling, legal and financial advice.
- Colleague networks to support personal and professional growth.
- Cycle to Work scheme to hire bikes and cycling equipment with tax savings.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Sainsbury’s is committed to being an inclusive employer, offering enhanced discretionary leave for families, support for carers, and resources to help colleagues and teams thrive. Development opportunities include mentorship, training, and career progression pathways, all fostering a culture of inclusion and respect.