Location
London

Hours
Full Time

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a General Merchandise Manager at Sainsbury's, you will take full responsibility for managing all non-food products, ensuring they are presented excellently to delight customers. You will oversee smooth daily operations from the shop floor to the warehouse. People management is a key part of this role, including managing performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay. At times, you may assume overall responsibility for running the store, providing direction and support to colleagues to deliver outstanding customer service.

Our management teams are the driving force behind our business. With bold leadership, passion for service, and an eye for opportunity, you will empower your team to raise the bar every day. Whether it’s product availability, safety standards, or seamless daily operations, you will be a hands-on leader making a real impact. This role offers the chance to make work more rewarding for colleagues and elevate the shopping experience for every customer.

Experience
- Previous line management responsibilities in a fast-paced, operational environment.
- Proven track record of delivering exceptional customer experiences and coaching others to raise standards.
- Leadership experience in a high-volume, dynamic, customer-facing setting such as retail, food service, or hospitality.
- Demonstrated success in delivering against a wide range of KPIs including sales, stock availability, customer satisfaction, and colleague engagement.
- Experience managing complex people matters including performance, absence, and formal employee relations cases with confidence and fairness.

About you
- Customer-obsessed with a passion for service and coaching teams.
- Strong leadership skills with the ability to inspire, drive high performance, and create a thriving team culture.
- Comfortable leading operations independently in the absence of senior management.
- Hands-on, proactive, and solution-focused with excellent problem-solving skills.

Qualifications
- Relevant leadership experience in operational management is essential.
- A commitment to inclusivity and supporting colleagues to achieve their full potential.
- Willingness to embrace Sainsbury’s values and contribute to a diverse and inclusive workplace.